Contact Us
How to reach Pane — phone, WhatsApp, email and the counter — who answers, when, and what to have ready so we can help on the first message.
- Effective
- Last updated
In short
- A live order is a phone call. Nothing else is faster, and there is no queue of tickets in front of you.
- WhatsApp and email are for anything that is not urgent — a receipt, a question, feedback, a privacy request.
- Have your order number and the phone number you ordered with ready, and we can usually answer in one message.
A plain-language summary. The sections below are the terms that apply.
On this page — 7 sections
1How to reach us
- Websitehttps://paneclub.com
2In person
You are always welcome at the counter, and the manager on shift can settle most things on the spot — a refund, a remade sandwich, an answer about an order. Bring the phone number you ordered with; that is how we find any order.
- City
- Cairo, Egypt
3How we contact you
Only two things reach you from us. A one-time code, sent automatically when you are proving a phone number is yours. And a phone call from the branch, when there is something about your order you need to know — an item that has sold out, an address we cannot reach, a delay worth telling you about.
We do not send automatic status messages, and we do not send marketing. Your order page is the live record of what is happening to your food, and it is the same record the person on the phone is reading.
4What to have ready
- Your order number — it is at the top of your order page and on your receipt.
- The phone number you placed the order with.
- What went wrong, in a sentence. Which item, and what about it.
- A photo, if it is something we can see. It settles most questions immediately.
5What to expect from us
- A phone call during service hours is answered by someone at a branch who can act, not by a script.
- WhatsApp and email are answered the same day during service hours, and first thing the next day otherwise.
- Every complaint gets an acknowledgement and an outcome. If we decide against you, you get the reason.
- Privacy and data requests are answered within 14 days, as set out in our Privacy Policy.
6Company details
- Trading name
- Pane
- Currency of trade
- Egyptian pounds (EGP) — we price and settle in nothing else.
7Keeping your account safe
We also never ask you to pay again for an order you have already paid for online, and we never ask for payment through a personal wallet or bank account.